Frequently Asked Questions

Our FAQ page is designed to make your experience with Omnix Peptides as smooth and transparent as possible. Whether you need help understanding our products, tracking an order, reviewing shipping details, or learning more about our quality standards, this page provides quick answers to the questions customers ask most often. We regularly update our FAQs to ensure you always have access to the most accurate and up-to-date information about your orders, products, and account support.

Ordering & Shipping

How can I place an order?

You can place an order directly through our website. Select your desired products, add them to your cart, and complete the secure checkout process.

Where do you ship your products?

We ship our research products domestically within the United States. Please check our Shipping Policy page for detailed information.

How long does shipping usually take?

Orders typically arrive within 3-5 business days. If you need faster delivery, please choose our “2nd or Next Day” shipping options at checkout.

Do you offer free shipping?

Yes. We offer free standard shipping on all domestic orders over $199. Faster shipping options are available at checkout for an additional cost.

Do you ship internationally?

We currently ship within the United States only, including APO and Military addresses. We do not ship internationally at this time.

What payment methods do you accept?

We accept all major payment methods supported by our secure checkout processor. Available options will be displayed at checkout.

Products & Research

Are Omnix Peptides products intended for human or animal use?

No. Our products are strictly intended for research and laboratory purposes only. They are not approved or intended for human or animal consumption.

What does “Research Use Only” (RUO) mean?

Research Use Only (RUO) is an FDA designation for products intended solely for basic research, pharmaceutical research, or the development of new tests. RUO products are not intended for diagnosing, treating, curing, or preventing any disease, and are not for human or animal consumption. For more detail, see our RUO Policy.

How should I store Omnix products?

We recommend storing all products in a cool, dry place away from direct sunlight to maintain optimal stability and shelf life. Lyophilized vials and capsules should be kept in a controlled environment as indicated on the product packaging.

What is the difference between vials, capsules, and liquid sprays?

Vials contain lyophilized (freeze-dried) research peptides for laboratory use. Capsules contain pre-measured research compounds in oral dosage form for research applications. Liquid sprays contain research peptides in a stabilized liquid carrier. Format selection depends on your specific research protocol.

Quality & Compliance

Do you provide Certificates of Analysis (COAs)?

Yes. Each product is accompanied by a Certificate of Analysis (COA), ensuring transparency and verification of purity, identity, and concentration. COAs are available on our website.

How do I read a Certificate of Analysis (COA)?

A COA shows the results of third-party laboratory testing for each batch. Key fields include: product name, batch or lot number, test methods used (such as HPLC for purity), purity percentage, mass spectrometry results confirming identity, and the date of testing. Look for purity values above 98% as a benchmark for high-quality research peptides.

How do I know your peptides are high purity?

All of our products are third-party tested by independent laboratories using HPLC (High-Performance Liquid Chromatography) and mass spectrometry. Each batch has a corresponding COA that documents purity, identity, and concentration. Our products consistently test above 99% purity.

Can I return an opened product?

No. Returns are only accepted on items that are 100% unopened, undamaged, and in their original factory packaging with all seals intact. All returns require a prior RMA number within 3 days of receipt. See our Shipping and Return Policy for full details.

Customer Support

How do I contact Omnix Peptides?

You can reach our customer service team via email at support@omnixpeptides.com.